All international orders are shipped via GLS or DPD spedition.
Once your order has been shipped, we will send you an email with your track & trace number.
Delivery cost for parcels via GLS/ DPD spedition
|Country||Delivery cost/parcel till 20 kg:||Free shipping from purchase:|
|AT, DE, HU, PL||8,90€||250€|
|BE, NL, HR, DK, LUX||10,50€||250€|
|FR, IT, NL, SLO, EST, LAT, LIT, RO, BG, SWE||15,50€||250€|
|F, NO, POR, ESP, IR, CH, FL, UK||24,00€||250€|
Delivery cost for paddles
|Country||Delivery cost for paddle shippment:||Free shipping from purchase:|
|AT, DE, HU, PL||500€|
|BE, NL, HR, DK, LUX||500€|
|FR, IT, NL, SLO, EST, LAT, LIT, RO, BG, SWE||500€|
|F, NO, POR, ESP, IR, CH, FL, UK||500€|
Delivery cost for kayaks
|Country||Delivery cost for kayak shippment:||Free shipping from purchase:|
|AT, DE, HU, PL|
|BE, NL, HR, DK, LUX|
|FR, IT, NL, SLO, EST, LAT, LIT, RO, BG, SWE|
|F, NO, POR, ESP, IR, CH, FL, UK|
Acceptance and complaints
When taking over the shipment, it is necessary to check the packaging of the shipment - an obvious defect (damage to the packaging) must be reported immediately and noted in the waybill.
It is thus possible to accept the shipment even with this defect without worrying about the subsequent application of any damage.
Check the contents of the shipment after the driver's departure, the driver does not wait for the contents to be checked during delivery - hidden defects can be reported within 3 days after receiving the shipment and request a damage report.
Water Element - Vodácké centrum,
Veslařská ulice (u mostu přes řeku, sport.areál U Hrocha),
624 00 Brno.
Email firstname.lastname@example.org, phone +420 737 332 592.